Privacy Policy

Introduction

This Privacy Policy describes how DonorLog ("we," "us," or "our") collects, uses, and protects your information when you use our donor management platform available at https://www.donorlog.com (the "Service").

This Privacy Policy applies to all users of the Service in Canada. By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Address and contact information
• Donation history and preferences
• Campaign participation information
• Administrative account credentials (for authorized admin users)

Financial Information

When you use our Service, we may collect financial information through our integration with Plaid, Square and other payment systems:

• Bank account information (when you choose to link your bank account through Plaid)
• Other payment systems sign in (e.g., Square)
• Transaction data from linked accounts
• Payment method information

Email Forwarding for Interac e-Transfers

When you enable the Interac e-Transfer integration, you may choose to automatically forward Interac notification emails to DonorLog so we can detect and track incoming e-transfer donations. By forwarding these emails, you confirm that you have the necessary consent from the sender and acknowledge that DonorLog will store the forwarded email content (including sender name, amount, message, and reference numbers) solely to provide donation tracking and reconciliation features related to e-transfers.

You may disable email forwarding at any time. However, disabling the feature may limit DonorLog's ability to automatically process Interac e-Transfer donations.

Technical Information

We automatically collect certain technical information when you use our Service:

• IP address and location data
• Browser type and version
• Operating system information
• Device identifiers
• Usage patterns and analytics data
• Error logs and performance data

How We Use Your Information

Providing Our Services

We use your information to:

• Process and track donations
• Detect and reconcile e-transfer donations received via forwarded Interac emails
• Generate tax receipts
• Manage donor relationships
• Provide customer support
• Send important service notifications

Improving Our Service

We use aggregated and anonymized data to:

• Analyze usage patterns
• Improve our platform functionality
• Develop new features
• Enhance user experience

Legal Compliance

We may use your information to:

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Protect our rights and property
• Prevent fraud and abuse

Data Sharing

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Service Providers

We may share your information with trusted service providers who assist us in operating our Service:

• Plaid: For bank account linking and transaction data (subject to Plaid's Privacy Policy)
• Square: For payment processing (subject to Square's Privacy Policy)
• Stripe: For payment processing (subject to Stripe's Privacy Policy)
• Email service providers: For sending notifications and communications
• Cloud storage providers: For secure data storage
• Analytics services: For understanding usage patterns (anonymized data only)

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests
• Court orders or subpoenas
• Government investigations
• Protection of rights and safety

Data Storage and Security

Data Storage

Your information is stored securely in Canada and may be processed in other countries where our service providers operate. We ensure that all data transfers comply with applicable privacy laws.

Security Measures

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls limit who can access your data
• Regular Security Audits: We regularly review and update our security practices
• Secure Infrastructure: We use industry-standard cloud infrastructure with built-in security features

Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Your Rights

As a user of our Service, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal requirements and our legitimate business needs.
• Portability: You can request a copy of your data in a machine-readable format.
• Withdrawal of Consent: You can withdraw your consent for data processing at any time, though this may affect our ability to provide certain services.

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

No Cookies Policy

We do not use cookies or similar tracking technologies on our Service. We do not track your browsing behavior across other websites.

Analytics

We may use anonymized analytics data to understand how our Service is used and improve its functionality. This data does not identify individual users.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the updated policy on our website
• Notify users of significant changes via email or through our Service

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: glaceitca@gmail.com

We will respond to your inquiry within a reasonable timeframe.

Governing Law

This Privacy Policy is governed by the laws of Canada and any disputes will be resolved in accordance with Canadian law.